Important Customer Notice: Honeywell IntelliDoX Docking Station

Important Customer Notice: Honeywell IntelliDoX Docking Station

Honeywell has issued a notification regarding a potential operational issue affecting certain IntelliDoX docking stations.

Under specific operating conditions, some units may experience a pump alarm that can temporarily interrupt normal operation.

Affected Units: IntelliDoX docking stations manufactured between June 17 and October 14 require verification and may need recalibration to ensure proper configuration and operation.

Honeywell is working with distributors to assist affected customers with the verification and recalibration process. Customers should contact their distributor for information about obtaining an RMA (Return Merchandise Authorization).

What Should You Do?

If you are using an IntelliDoX docking station that was shipped between June 17 and October 14, we recommend having your unit inspected and its configuration verified.

As a reminder, always operate your IntelliDoX docking station according to the manufacturer's user manual. Be sure to properly connect and use the required purge and exhaust tubing.

Purchased Your IntelliDoX Through TG Technical Services?

If you purchased your IntelliDoX docking station from TG Technical Services, please contact us directly. We can assist you with the RMA process and coordinate the necessary verification and recalibration.

TG Technical Services is committed to helping our customers maintain the proper operation and reliability of their gas detection equipment.